From application
to connection.
New connections, meter changes, field inspections, billing disputes — a utility’s customer operations are permission workflows with trucks attached. Emeron governs the flow from application to the field and back.
Customer operations,
end to end.
Configured by your analysts, generated by the engine, synced to the field on mobile.
New connections
Residential and commercial service requests — site checks, technical approval, contractor assignment, energisation and handover in one flow.
Meter operations
Installations, replacements, re-reads and tamper investigations — scheduled, executed on mobile, written back to the customer file.
Billing disputes
Contested bills triaged, investigated against consumption evidence and settled inside a published SLA — with appeals on the record.
Contractor & works permits
Excavation near networks, contractor accreditation, safety permits — the approvals that protect the grid.
Load & capacity requests
Upgrades, temporary supply for events and construction, EV-charging connections — assessed by rule, tracked to energisation.
Programmes & rebates
Conservation campaigns, rebate schemes and efficiency audits — applications scored, visits scheduled, incentives disbursed.
The field and the office,
one record.
Utilities fail customers in the gap between the office and the truck. Emeron closes it: the same governed case moves from application through dispatch to field completion, with photos, readings and signatures captured on mobile — offline if needed.
Billing systems stay; Emeron wraps governed workflow around them through APIs, so disputes, connections and field work stop living in spreadsheets.
- Dispatch and field completion on mobile, offline-capable
- Evidence capture — photos, readings, signatures — in the case record
- SLA clocks visible to customers and management alike
- Billing, GIS and SCADA integrations through governed APIs
Connected in days,
accountable always.
Five steps to
governed operations.
Start with the request type that generates the most calls.
Briefing
Customer-operations leads map the request types and field handoffs.
First service
New connections or billing disputes configured on your tenancy.
Go-live
Live inside ninety days — with the field app in crews’ hands.
Your team certified
Utility analysts certified to configure the next services.
Portfolio
Meters, permits, programmes — added at a fourteen-day cadence.
Asked in every
briefing.
Does Emeron replace our billing system?
No. Billing engines stay; Emeron governs the workflows around them — connections, disputes, field work — and integrates through governed APIs so every action lands in the customer file.
Can crews work without connectivity?
Yes. The field experience captures checklists, photos, readings and signatures offline and syncs with full governance when back in coverage.
How does this touch SCADA or smart meters?
Through governed, read-oriented APIs — a tamper alert or abnormal reading can open a governed case automatically, but operational control systems remain separate by design.
What does the utility own?
The platform, every configured service and the data — perpetual licence, on infrastructure you choose. The licensing model is public.
Close the gap between office and field.
Start with new connections or billing disputes — live in ninety days, governed end to end.